At Pacific Organic, we are committed to delivering fresh and high-quality dairy products to our customers in a timely manner.

Order Processing

All orders are processed after confirmation of payment. Orders received during business hours are typically processed within 24 hours. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timeline

• Fresh milk orders are delivered according to the selected delivery schedule and service availability in your area.
• Other products may be delivered within 1–5 business days from the date of order confirmation.
• Delivery timelines may vary depending on location, weather conditions, public holidays, or other unforeseen circumstances.

Delivery Areas

Currently, Pacific Organic delivers only to selected serviceable locations. Availability of delivery services may vary based on your delivery address.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free delivery may be available on selected products, subscription plans, or promotional offers.

Order Tracking

Once your order has been dispatched, you will receive updates via email, SMS, or phone communication (where applicable).

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including weather conditions, transportation issues, natural disasters, government restrictions, or other force majeure events.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team through the contact details provided on our website.